About Us

JCG Founder Jeff Cole has personally trained, coached, and consulted with over 6000 people across a wide variety of industries.  (Literally from duck farms to the Department of Defense.)   Clients range from healthcare, service, manufacturing, governments, finance, retail, high tech, low tech and no tech.   We have been equally comfortable consulting with celebrity CEOs featured on the cover of Business Week to the grease-covered heroes working in the boiler room, keeping the daily work flowing.

We have experience in a spectrum of environments –  clients with extremely dysfunctional cultures to clients going on to with the Malcolm Baldrige National Quality Award.

Jeff has also been proud to serve as the lead LSS instructor for Motorola (originators for Six Sigma), having had them as a client since 2003.   It is an honor that Motorola has chosen to refer all their clients and external training requests to Jeff’s practice.

Who wants to spend days listening to some statistician drone on?   Who wants an instructor that is boring or can’t relate to the students?   Any laid-off worker with some slides they photocopied or made in their garage can call themselves a trainer.

JCG offers a unique delivery – Instructors who are professional speakers that know the difference between training and presenting.   People deeply credentialed and entertaining.  Expert practitioners with decades of experience who held executive positions, had P&L responsibility, worked across multiple industries and have been in actual “combat conditions”.    People who know how to relate from the boiler room to the board room.

Through dynamic delivery and interactive experiences, we strive to tell you what you need to know the way you want to hear it.    Don’t settle for less.

No cookie-cutters here.   Our consulting approach is simple:  D – P – I    (Diagnose, Prescribe, Improve).  We understand that your business is unique, and appreciate the very real effect that organizational cultures and constraints can have on implementation.

When we consult with you we diagnose your situation, prescribe the best, tailored approach for you to achieve your goals, and help in the execution.

We are not there to sneak LSS through the back door, or cram it down a corporation’s throat.   It’s important to use the right approaches for the right situations.   We feel a fiduciary responsibility to advise you on what is correct for your circumstances.

People come to LSS in different ways.   It may be an individual who wants the credential to stay competitive.   Maybe an enlightened leader sees it as the path to the next level of results.   Some come to it because they experienced a wake-up-call crisis.

Others, quite honestly, are hostages.  The boss or Customer has forced them into this and they don’t want to be there.    You have to love these guys – and we’ve seen hundreds of them.   The good news:  we have experience in turning the skeptical hostages into fans who find true value in what they learn.

Whether they want to be there or have to be there, your employees will come away with the skills, knowledge and motivation to drive real improvements.

Jeff is a former quality executive with over 25 years of experience who has played every role in the Six Sigma process.   A few factoids:

• He holds a BS in quantitative business analysis and an MBA in management.
• He is a certified LSS MBB, holds the ASQ Black Belt and Quality Manager certifications, and is also certified in change management.
• Jeff served two tours as a national examiner for the Malcolm Baldrige National Quality Award.
• He serves as Motorola’s lead instructor and co-author of their LSS materials.
• Jeff is a frequent speaker and author.
• When he is not on the road working with clients, his hobbies include doing what his wife tells him to…